Support

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Technical Support

If you have a query concerning the use or licensing of the software, be sure to check:

• User Guide
• User License Agreement

Otherwise, please email:

support@bigangrydog.com

Bug or New Feature Idea?

If you find a bugs or shortcomings, or have ideas about possible improvements, please do email. Ideas for new features are always welcome.

Activating Your Key

Your personal license key will be shown on the final page of the order process (also sent via email). It will comprise a name and registration key code, and will look something like this:

Name: FSPG-87346
Key: 0123-4567-89AB-CDEF

Note. The "name" part may also be your real name or company name.

Use this key to register DreamCalc by clicking "Help→Activate License Key" from the main menu. You will be prompted with the key entry window (see right). Copy and paste your license Name and Key strings into the corresponding boxes and click OK.

Once DreamCalc accepts your License Key, all reminder messages will be disabled permanently and all restrictions unlocked. Your software will now be registered.

Make a Backup of the Key

IMPORTANT: Make sure you keep a backup copy of your key for when you need to re-install the software.

Frequently Asked Questions

I've Lost my License Key

Please email FastSpring (address above) for a copy of your license key.

If you have previously purchased through RegNow or MyCommerce, visit MyCommerce Order Lookup.

I Have a Problem with the Order Process

Please contact FastSpring (address above) directly.

My License Key Doesn't Work

If you find that DreamCalc won't accept your key, please check the following:

• Confirm that you have installed the correct edition of DreamCalc for the license key you have purchased. For example, the Professional Edition will not accept a Graphing Edition license key (or vice versa). Simply download the correct edition and try again.

• Take a look at the key entry screenshot above. Is this how you are entering your key? Both the "name" and "registration key" sections must be entered exactly. Do not try to type out the key text — it is too long and you are not expected to do this. Rather, copy and paste both the registration name and key strings from your order email. If you're unfamiliar with copying and pasting text on a computer, this youtube video will help you.

• Check that your key is not for a much earlier version of DreamCalc. DreamCalc 4 won't accept version 1 or version 2 keys.

If you are still having a problem, contact Technical Support (email address above).

DreamCalc has Stopped Working

DreamCalc reports that it has been damaged and won't run.

If you see this, then your installation of DreamCalc has been corrupted. There are two common causes: 1. your disk has developed a fault, or 2. the DreamCalc application has been damaged by a virus. Please note that Big Angry Dog Ltd is not responsible for your computer maintenance, however, the following suggestions are provided for your information.

If you believe you may have a disk fault, run scan disk from Windows Explorer with the "Automatically Fix Errors" option checked. If you believe you may have a virus, you must first remove it by either installing or updating your anti-virus software. In both cases, you must re-install DreamCalc once the underlying issue has been resolved.

Am I entitled to Free Updates?

Updates are normally provided to existing customers without charge. However, the right is reserved to charge in the future for software which is considered to be entirely new, or where technical restrictions may prevent license key migration.

What's Your Refund Policy?

"Try-before-you-buy" software allows you to make sure that the product is compatible with your computer system and meets all of your requirements. You are encouraged to explore the product web pages to obtain comprehensive product information before purchasing the full version. Before you purchase a product, please choose carefully and make sure you buy the right product. We cannot refund your order or change your product simply because you have made a wrong selection.

Can I order DreamCalc on CD?

No. This used to be offered, but is no longer available.